Help Center
Answers about flights, hotels, Umrah, refunds, visas, insurance, and payments — from Thuraya Travel.
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Quick guides for the services we help with every day.
Flight bookings
Search one-way, round-trip, or multi-city flights, compare fares, and receive your e-ticket and booking reference by email and WhatsApp.
Hotel bookings
Book hotels worldwide with clear board basis, cancellation rules, and confirmation details. Need help choosing? Our team can recommend stays for your dates.
Refunds & cancellations
Refund eligibility depends on airline, hotel, or package rules. Contact us with your booking reference and we will check what can be cancelled or refunded.
Name corrections
Passenger names must match the passport. If a spelling error needs fixing, contact us quickly — airline fees and time limits may apply.
Visa & Umrah
We assist with Umrah packages, hotel stays near the Haram, and visa guidance for eligible travellers. Requirements vary by nationality.
Insurance & payments
Pay by card, bank transfer, or wallet (where available). Add travel insurance for medical and trip protection before you travel.
Frequently Asked Questions
Still stuck? Call 600 500 123 or WhatsApp our team with your booking reference.